Garage Doors Guarantee

Henderson garage doors and remote control systems are warranted for a period of TWO YEARS from the DATE OF INSTALLATION (see General Conditions 2) against defective manufacture for both materials and workmanship, subject to the general conditions stated below. If the door has a Plastisol steel outer surface, that surface is warranted for a total period of TEN YEARS, subject to the General Conditions stated below. In the event that warranty service is required, you should immediately contact the retailer from whom the product was purchased.

General Conditions

1. The product must be used solely for the purpose for which it was designed and must not be modified in any way without prior written permission

2. All claims made under the guarantee must be made as soon as possible through the retailer or supplier from whom the goods were purchased and must be accompanied by an invoice or other recognised commercial document showing the date at which the guarantee commenced. The DATE OF INSTALLATION will normally be taken as the date of purchase except where a door is part of a newly built property where the guarantee will commence from the date of first occupation provided the delay between installation and occupation is of a reasonable duration.

3. All Henderson garage doors and associated products must have been installed maintained and serviced in accordance with the USER CARE AND MAINTENANCE INSTRUCTIONS and INSTALLATION INSTRUCTIONS provided. In particular, all pivot points, bearings, springs and rollers (NOT tracks) should be oiled regularly and at least every six months. Certain Henderson steel and timber doors are supplied in a "primed" state. These doors must be "finished" as stated in the USER CARE AND MAINTENANCE INSTRUCTIONS immediately after installation. Because of the wide range of such paints and finishes that are available, this warranty does not apply to any finish applied after shipment. In addition, all doors should have their surfaces maintained and/or cleaned in accordance with these instructions at regular intervals and must have adequate air circulation and drainage to allow rainwater to clear. The plastisol guarantee only applies where more than 5% of the door surface exposed to the weather is affected.

4. During the period of this guarantee the door must be subject to regular inspection for general wear and tear as well as correct operation by a competent person such as a trained garage door installer. If any problems are found you should contact the retailer who supplied the product. Please note that repairs made by a non-competent person willinvalidate this waranty.

5. Subject to these conditions, Henderson will repair or replace the product or components at its discretion. Any replaced product or component will become the property of P C Henderson Ltd.

6. The maximum liability under this warranty shall be the purchase price, including Value Added Tax, prevailing when the product was purchased. It does not cover consequential damage, nor does it cover damage arising from incorrect handling, storage, installation or use, and impact or mechanical damage caused on, or after, delivery.

7. Corrosion, discolouration and other effects arising from elements within the building or from abnormal pollution or contact with bird droppings or aggressive fumes, chemicals or other such like environments are also excluded. The guarantee under this warranty does not cover wear and tear on either the product or its component parts.

8. It is a fundamental condition of this guarantee that the product has been installed, maintained and serviced correctly and is used solely for the purpose for which it was designed. Incorrect installation, maintenance and service will invalidate this warranty, as will the use of spares not supplied by Henderson. Copies of the USER CARE AND MAINTENANCE INSTRUCTIONS for doors are supplied with the product and are also available on this website

9. Any claim made under this guarantee relating to a garage door must be accompanied by the information shown on the information label that is normally attached to the door. This information will be needed when making a claim.

10. Henderson products are sold subject to its Standard Terms and Conditions Of Sale. This guarantee shall only apply to goods sold against these Conditions and after 1st May 2002